Manual Account Creation

• We are seeing many instances where account request forms are being submitted with multiples forms of verification when only one is needed. On the form, Option 1 states that only one verification document is needed if submitting from the list below it. For example: when submitting a driver’s license or passport it is not necessary to submit additional verification. For example, many requests include a Social Security card when it is not needed.
• The account creation form MUST include the consumer’s actual signature. MNsure is unable to accept ANY form of electronic signature.

The entire /assister-central/shared-resources/joint-policies/manual-account-request.jspManual Account Creation policy can be located on Assister Central in the Shared Resources section under Policies and Procedures.