The /assister-central/navigator-one-stop/policy-procedures/arc-service-line-policy.jspARC Service Policy specifies by procedure whether to contact the ARC via phone or email regarding specific topics, but we have laid out a shorter version of more common topics for your convenience.

Email the ARC for issues relating to:

• Payments
• Contracting
• Online training issues
• Certification/recertification

Phone calls should be related to:

• Case statuses
• Username/password resets
• Enrollments and life events related to QHP
• General questions about completing applications

Using the proper method of contact will greatly affect results when contacting the ARC to request assistance.