Tips for submitting special enrollment period (SEP) documents using the online upload tool:

• Clear browser cookies/cache
• Try different browsers
• Enter the fields manually (not use auto-filling)

If you experience issues, send the following via secure email to the ARC at navigators@mnsure.org:

• A screenshot of the thank you/confirmation screen after completing an upload that shows the full URL address bar
• The user’s name, email and phone number (if SMS option is used)
• The consumer’s name and email and phone number (if different) 
• The approximate day/time the attempt was made

Additionally, we recommend using the optional confirmation email field which would help to confirm a submission succeeded.