The /assister-central/navigator-one-stop/policy-procedures/arc-service-line-policy.jspARC Service Line Policy specifies by procedure whether to contact the ARC via phone or email regarding specific topics, but we have laid out a shorter version of more common topics for your convenience. 

Email the ARC for issues relating to: 

• Payments 
• Contracting 
• Online training issues 
• Certification/recertification 

Phone calls should be related to: 

• Case statuses 
• Username/password resets 
• Enrollments and life events related to QHP 
• General questions about completing applications 

Using the proper method of contact will greatly affect results when contacting the ARC to request assistance.