All certified assisters have access to free interpreter services through Language Line Solutions to aid you in helping consumers with limited English language proficiency: 

1. Call 800-367-9559 and enter the six-digit client ID (Minnesota State Offices): 509052
2. Press 1 for Spanish or 2 for all other language (speak the name of the language at the prompt). If you do not know what language the caller speaks, press 0 for an expert in language identification.
3. Enter the six-digit access code for MNsure: 358459
4. Add the non-English speaker to the line.

This service should only be used when performing the work of a MNsure-certified assister.

More information can be found in MNsure’s /assister-central/shared-resources/joint-policies/lep.jspLimited English Proficiency Policy.