When contacting MNsure’s Broker Service Line it is important to understand what each role may perform when working on behalf of brokers and consumers. MNsure support staff may perform the following MNsure processes. These are a few examples and not a complete list. 

• Check application and enrollment status
• Complete password resets
• Report life event changes (LECs)
• Submit a Case Status Request (CSR) form
• Upload verification documents and check their status.

Complete policy information can be reviewed on the /assister-central/broker-one-stop/policy-procedures/index.jspPolicies and Procedures page of Broker One Stop.