We are pleased to announce the official launch of Amazon Connect, a new telephony system for MNsure, marking a significant enhancement in our customer service experience for consumers and assister partners. This transition is timely as we prepare for the upcoming open enrollment period, with plans for all state agencies to adopt Amazon Connect for their customer service needs. 

Assisters and consumers can expect to see some changes, including: 

• A new interactive voice response (IVR) system in English and Spanish, while Somali and Hmong messages will remain in their familiar record format. 
• Improved algorithms for courtesy call backs ensuring quicker response times.

This launch marks the beginning of MNsure’s telephony transformation as we explore a range of innovative features available through Amazon Connect.