Help consumers to find you in the Assister Directory 

When helping consumers find you in the Assister Directory, it is important to keep two key guidelines in mind.

• An Assister Portal ID does not help a consumer who is trying to locate an assister in the MN-EES/MNsure directory. This ID is specifically used in the LoginMN/METS system for navigators and CACs only.
• To find an assister in the MN-EES/MNsure directory, consumers must search for the name of the organization rather than the name of the individual assister. Once the organization is located, individuals can then find the specific assister they need.

Account creation and applying for coverage

Consumers that are having difficulty with the remote identity proofing process in LoginMN/METS are encouraged to attempt to create an account in MN-EES.

Consumers with an open case from a submitted application in one system that is currently held up, such as pending verification or renewal, should not create an account and apply in another system to circumvent the issue with the existing application. Outstanding issues from an open case must be resolved.