Logging into MN-EES: When logging in to MN-EES, always start from a fresh login screen at https://enroll.mnsure.org/hix. The login page times out quickly and may display an incorrect password message when the session has timed out. To avoid this issue, always use the link above to start a fresh login. We recommend you bookmark the link for easy access.

Keeping your account active: If you do not log into your MNsure portal account for a period of 60 days, your account will be locked as a data privacy and security precaution. If you receive notice that your MNsure account has been locked, call the Assister Resource Center or Broker Service Line to have your account reactivated.

Data privacy and protection: For data privacy, ARC is returning to asking if a consumer is present at the start of your call. Be prepared to identify anyone present or on the call and provide three identifiers for that person. If a consumer is present, the call will be limited to that consumer’s case. Only one consumer should be in your office, and individuals from different tax households cannot be on the same call.

Case associations: If you are associated with a consumer in MN-EES, do not submit an online case association form for payment. Your MN-EES association will result in payment, if applicable. Remember, eligibility changes are not eligible for payment (for example, changing a consumer from QHP to MA).

Case Status Requests (CSRs): For emailed CSR spreadsheets, if you are using a Social Security number (SSN) as an identifier, please include only the last four digits. Do not include the full SSN.