Navigators
Role of a Navigator
Organizations that serve as navigators/in-person assisters are contracted to:
- Provide individuals and families with free assistance to help them achieve successful enrollments into public or private health insurance coverage through the MNsure marketplace.
- Attempt to provide assistance to any consumer who contacts them for help.
- Have certified navigators listed on the MNsure Assister Directory.
- Comply with MNsure's data privacy and security standards and conflict of interest disclosure requirements.
The specific duties and responsibilities of a navigator organization are outlined in the contract and its attachments:
- FY 2026-FY 2028 MNsure Navigator/In-Person Assister Grant Services Contract (PDF)
- FY 2026-FY 2028 MNsure Grant Services Contract Navigator/In-Person Assister Attachment A (PDF)
- FY 2026-FY 2028 MNsure Grant Services Contract Navigator/In-Person Assister Attachment B (PDF)
Navigator agencies must follow all related statutory provisions and Office of Grants Management (OGM) policies that apply to the contract. Many relevant statutory provisions are found in Minn. Stat. §§ 16B.97-16B.991.
Becoming a Partner
MNsure is not currently accepting new applications. We are processing a backlog of applications in advance of the 2027 Open Enrollment period and will reopen the application process as soon as possible.
Training and Certification
Before actively assisting consumers through the MNsure marketplace, each staff member who will deliver direct consumer assistance must be certified by MNsure.
Once a contract is executed with the organization, the organization's primary contact will receive information on how to add staff to their roster for certification through the Agency Management Program (AMP).
To be certified, staff must:
- Complete a background study with MNsure
- Complete training and pass knowledge assessments
Training is available online, so courses can be taken when convenient. Training will:
- Include web-based knowledge assessments
- Take approximately 20 hours to complete
Certification is confirmed once training has been completed, knowledge assessments have been passed, and a background check has cleared. Once an individual is certified, they will receive a unique assister ID number to use when assisting consumers.
Compensation
Contracted organizations will be paid monthly based on a state-run report. Certified navigators must be associated with an eligible case through approved methods for the organization to receive a payment. Payments are issued no later than 60 days following the end of the month. The current payment rate is:
- $100 per successful determination of eligibility for Medical Assistance.
- $100 per individual enrolled in MinnesotaCare.
- $100 per successful determination of eligibility for a qualified health plan (QHP).
Support
The Assister Resource Center (ARC) provides ongoing support and information to certified assisters. During the contracting process, questions can be submitted to navigators@mnsure.org.